Frequently Asked Questions

You’ll find answers to our most frequently asked questions below. If you have any further questions, we’d love to answer them for you, please contact us below.

Thanks for asking! We use a system called Comment Sold for all our live FB sales, typically held 3 days a week. It’s an easy, one-time registration for all our sales that you can do by going to louisvillemercantile.commentsold.com. You can also register during a live sale by typing the word Register.


To buy an item, just comment Sold followed by the item # (ex. Sold 101). If you are the first person to comment, the item goes into your cart. If more than one person wants the same item, that item will be placed on your waitlist in case it becomes available for purchase. You will have a designated period of time to purchase the item before it becomes available for others to purchase.


In addition to our Live Sales, you may also find Facebook and/or Instagram posts that you may purchase from or you may shop all available items by going to louisvillemercantile.commentsold.com.

During checkout, you will be offered the option of local pickup or shipping.
You may pickup up your purchases at either location. Just specific Louisville or Maryville during the checkout process.
Please note that not all items in the sale are available for shipping or may require an additional cost to ship. We will notify you of any additional shipping cost before applying to your purchase.

We offer shipping in the United States. No international shipping is available at this time.
Louisville Mercantile strives to offer you the best shipping and delivery times possible. Shipment providers may include USPS, Fed Ex, or UPS. We will combine multiple orders where possible and where possible provide credits for excess shipping at our discretion.
We do not ship furniture or other large and/or heavy items at this time.
For items not in our shop, we will be glad to provide shipping estimates for you.

Due to the nature of our products, all sales are final. No returns or exchanges. If you have a problem with your order, please contact us at info@louisvillemercantile.com so that we can promptly handle your concern.

Consignment opportunities are available in our Louisville location. We consider furniture and home décor items that are clean, repair free, and what we believe will generate sales from our customer base. We strive to provide you the best possible opportunity to achieve a sale.
For more information about consignment opportunities, please give us a call at 865.724.3195 or send an email to info@louisvillemercantile.com. We look forward to hearing how we may can be of assistance to you.

Workshop signups can be through our website on-line registration process or in one of our two locations for any of our offered classes.
Advanced registration is required to ensure we have supplies and available seating for you. The registration information is included in the workshop description.
If the registration deadline has passed or if the class is sold out, give us a call at 865.724.3195 we will be happy to add you to our waitlist should a cancellation occur.

Due to the nature of our projects, our workshop fees are non-refundable. We are happy to offer the following options if you are unable to make the class:

• If a notice of cancellation is received 72 hours in advance of the class time, you may apply your registration fee to another class offered during the next 30 days. There will be no refunds if the selected class cost less than the class originally scheduled.

• Depending upon the nature of the project, you may be able to receive the supplies used in the workshop so you can complete your project on your own time. Paints will generally not be provided as part of the project kit.

 

Louisville Mercantile reserves the right to cancellation any workshop. In event a cancellation is needed, a full refund will be made to those registered for the class.

We do offer kid classes and kid friendly classes during the year. Visit the workshop descriptions to see what classes are open for children and minimum age requirements for that particular offering.

Generally, the only thing you need to bring is you 🙂. We provide the workshop supplies and aprons where needed. On a rare occasion, you may need to, or have the option to, bring something additional and that information will be provided in the workshop description.

Absolutely. We can customize a class around your needs and interest or you can choose from one of the regular class offerings. Visit our Private Workshops Page for more details. 

This is where we open a large block of time during the day for you to work on available projects. You choose the time to start your project based on your schedule, noting you typically need to allow 2.5 hours to complete a project. Registrations are still needed for open workshops to ensure the supplies you need are ready for you on the workshop day

We are always happy to answer your question. Send an email to info@louisvillemercantile.com or give us a call at either location (Louisville 865.724.3195 or Maryville 865.233.3393) during normal business hours.

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