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Class Cancellation Policy



We believe in flexibility while maintaining a commitment to fairness for all customers. To ensure a smooth experience for all participants, we have established the following refund and cancellation policy:

1. Refunds:

  • If you need to cancel your registration for a class, you may receive a store credit if you notify us at least three working days (72 hours) before the scheduled class. Sunday is not considered a working day.
  • If you cancel after this 72-hour period or fail to attend the class (no-show), your full payment will be forfeited.

2. Cancellation Notifications:

  • You can cancel your registration and request a store credit by any of the following methods:
    • Calling the shop at 865-724-3195
    • Sending us an email to
    • Visiting the shop in person and speaking with our staff.

3. Cancellations by Louisville Mercantile:

Louisville Mercantile reserves the right to cancel any workshop due to the following circumstances:

  • Insufficient participation that does not meet the minimum thresholds stated in the class description
  • Weather-related events that jeopardize the safety of participants
  • Unforeseen circumstances beyond our control

In the event of a cancellation by Louisville Mercantile you will be offered a full refund or the option to reschedule for another available class.

Please note that these policies are subject to change, and it is recommended to review them periodically for any updates.